Fiverr Review: How Does it Work?

Catherine Cooke

19 October, 2023


If you’re looking for a top freelancing platform, then Fiverr might be your answer?

Whether you’re a client looking for a skilled freelancer or a freelancer looking to work on a one-off or a long-term project, Fiverr might be a platform worth considering. I have used Fiverr as a client (buyer) myself and will focus this review on my experience, along with other customer reviews, to ensure we get a well-rounded overview of the Fiverr platform.

Fiverr Review

To ensure that this Fiverr review holds value, I’ve dedicated time to thoroughly research Fiverr’s services, pricing structure, fees, refund policies, and have carefully analyzed feedback from other customers. What’s more, I’ve conducted a detailed comparison between Fiverr and its competitors, providing you with a comprehensive perspective.

Without further a do, let’s get into this detailed Fiverr Review and hopefully, by the end, you’ll have made up your mind if it’s for you or not.

Fiverr Pros & Cons

  • Affordable: Fiverr has a wide range of freelancers, so more expensive talent and others more affordable, depending on your budget, you’ll have options.
  • Variety: Its comprehensive range of categories and subcategories of digital services offered by a global pool of freelancers.
  • Efficient: Fiverr is known for its quick turnarounds, especially when it comes to one off projects.
  • Fiverr Pro: If you’re looking for a higher caliber of freelancer and work, then upgrading to Fiverr Pro for no extra cost makes sense.
  • Milestones: Buyers can see the workflow and pricing before they make an order.

  • Fees: Fiverr will charge a service fee for both buyers and sellers, it will be added to each transaction.
  • Lack of Quality Control: Fast delivery may sometimes mean the quality of the work is compromised, it’s important to make your expectations clear with your freelancer.
  • Unverified: Fiverr doesn’t vet or approve its freelancers before they can work on the platform.
  • Fake Reviews: It’s important to do your due diligence when choosing a freelancer and make sure their Reviews from buyers are legit, if you notice numerous reviews are written by the same person, they may not be authentic.

What is Fiverr?

Fiverr is a global marketplace connecting individuals and businesses with freelancers who offer thousands of digital services. It’s one of the biggest freelancing platforms on the market and acts as a middleman between the Seller (freelancer) and the Buyer (client).

When Fiverr was founded in 2010, it had a reputation for selling its services at a low price, with many starting at just $5, hence the name Fiverr. Although some services are still at that price, most sellers have raised their fee and offer customized priced packages to clients. The overall quality, is now, probably better too.

Fiverr Popular Services

When offering their services, sellers have the freedom to pick a starting price, and can offer three different priced versions of their services. Its diverse range of digital services range from Graphics & Design, Digital Marketing, Music & Audio and much more, its categories and subcategories continue to grow leaving plenty of choice for the buyer.

How to sign up to Fiverr?

The sign-up process for Fiverr is free and really straightforward, when you create an account it will automatically become a buyer’s account by default. If you want to set up a Seller’s account, you’ll need to spend a little more time creating your profile and adding gigs to your account, I talk here about creating a Seller’s account.

To get started, you just need to click ‘Join’ in the top-right corner of the Fiverr homepage (see image below).

Fiverr Registration

Fiverr Registration

Create a Fiverr Account (default buyer)


  1. Click ‘Join’ on Fiverr’s homepage
  2. Enter your email address and click continue (or join with Facebook, Google and Apple)
  3. Choose your username
  4. Choose your password and click Join
  5. You’re now registered on Fiverr
  6. You’ll receive an email to activate your account
  7. On this email click ‘Activate your account’

Note: All accounts created on Fiverr are buyers accounts, by default.

Open a Seller Account

As I mentioned before, a Seller’s account means you can sell your services on the Fiverr platform. If you do, click on ‘Become a seller’ (see image below), it will still require you convert to a seller account as your account will be opened as a buyer’s account.

Fiverr Become a Seller

Fiverr Become a Seller

Converting from a (default buyer) to a Seller Account

If you opened your account as the default buyer, you’ll need to access your account and click on your profile picture and select ‘Become a Seller’ from the dropdown menu and then follow the prompts to become a seller (see image below).

Fiverr Convert to a Seller Account

Fiverr Convert to a Seller Account

What Categories can I find on Fiverr?

Fiverr offers 10 main categories that come under the umbrella of digital skills. The categories include Graphics & Design, Music & Audio, Programming & Tech, Digital Marketing, Business, Writing & Translation, Photography, Data, Lifestyle and Video & Animation. Each main category usually has several subcategories that provide even more specialized services. So if you’re looking to outsource tasks for your business or personal projects, Fiverr has you covered.

Fiverr Categories

Fiverr Categories

Language Offerings

Fiverr’s Sellers are from all over the world, which not only can be helpful if you are looking for a freelancer in the same time zone as yourself. But it can also be interesting if you are looking for translation work or a native speaker from a particular country. Fiverr offers a list of 78 languages to choose from in the ‘Articles & Blog Posts’ (see image below).

Fiverr Languages

Fiverr Languages

What Is Fiverr Gigs?

A Fiverr ‘Gig’ is the unique term the platform has coined for the service offered by sellers (freelancers) on the Fiverr platform. A Gig is the opportunity for a freelancer to showcase what services they offer whilst standing out from other sellers. Each Gig is designed to cover a specific service, what exactly the seller is offering, the pricing, and the time it will take to complete the job. It’s kind of like an à la carte menu for freelance services.

Fiverr Gig Premium Price

Fiverr Gig Premium Price

The price of a Gig can vary dramatically from $5 to $10,000, saying that most gigs stay around the lower end of the price scale. The majority of sellers offer 3 different packages which vary in price starting with the Basic, then there is the Standard and Premium packages. All freelancers must follow a few guidelines when creating a Gig like creating a title, deciding on the category/subcategory, pricing and packages and, finally, the gig description.

Fiverr Customer Reviews

To help give this Fiverr review a well-rounded perspective, I decided to check out a bunch of the biggest customer review sites, Trustpilot, G2 and Sitejabber. That way, we can see what a bigger pool of Fiverr customers are saying about the platform.

Trustpilot has the largest pool of reviews, with 9,914 users sharing their experience and opinion on Fiverr. The table below shows the breakdown of the reviews from 5 to 1 star. More than 60% of users left a positive 5-star rating, and on the other end of the scale, 26% left a 1-star rating.

Rating Trustpilot G2 Sitejabber
5-star 62% 262 96
4-star 7% 102 48
3-star 2% 29 35
2-star 3% 3 57
1-star 26% 11 836
Overall 3.8 out of 5 stars 4.3 out of 5 stars 1.82 out of 5 stars

Data gathered on 10/06/2023

I was left curious, so decided to investigate further into Trustpilot’s customer reviews and ratings. I found many of the 5-star reviews were impressed with the quality of work, diverse range of freelancers and competitive prices. “I’ve has ALL positive experiences with Fiverr… the convenience is unmatched. The freelancers I’ve collaborated with have been outstanding” a five-star reviewer said.

Still, I couldn’t help but wonder why customers had left only a 1-star rating, I found that many who had a bad experience were from working with a specific freelancer they had hired, or they weren’t happy with the customer service. “A freelancer caused me huge damage and loss” a one-star reviewer said.

Other negative reviewers were from sellers who felt they weren’t supported by Fiverr when dealing with buyers. “…lots of competition, rarely gets a chance for newcomers nowadays” a one-star reviewer said.

Over at G2, a smaller audience of customers, have left 407 Fiverr reviews, with 262 users praising Fiverr with 5-stars and only 11 users leaving a 1-star review. Similarly, many of its five-star reviews complimented the vast variety of services, quality of freelancers and secure payment plan. “I love that Fiverr has a good variety of sellers that are EASY to get in touch with…” a five-star reviewer said.

Sitejabbers overall rating was noticeably much lower than both Trustpilot and G2, that left me curious about its 1-star ratings. As I explored further, I found most of those reviews were left by unhappy sellers and those that had a bad experience with a particular freelancer. “We were scammed on fiverr by a website developer, who never finished the project”, said a one-star reviewer. That left me thinking that when freelancers aren’t vetted by the platform beforehand, like Toptal these issues can be unavoidable.

My Experience as a Fiverr Buyer

As a buyer on Fiverr, I’ve hired a couple of different sellers to help me with a couple of small projects. One was to design a logo and the other was writing an article, my experience both times was overall a positive one. I will add here that I did spend some time researching and reading reviews on sellers, before I committed to anyone. I also sent messages to a handful of sellers, to see when and how they would respond. This was a little tedious to be honest and not everyone would have the time to do all of this. But I know, I like to work with people who are reliable and responsive, and this would help me choose the right person for the job.

On both occasions, I didn’t choose a beginner seller or one of the cheaper options. I went for a mid-range price tag and a seller with a couple of hundred reviews. The requirements section of the order is where the seller asks you a bunch of questions about the job, this is your chance to explain in as much detail as possible as to what you are looking for. This is absolutely key as the first time round, I was more vague, and then it required more revisions in the end. It’s also important to consider the package you choose (Basic, Standard, Premium). I opted for a Standard package which gave me 3 sets of revisions as I was confident I’d not need more.

My Fiverr Order

My Fiverr Order

Every time I used Fiverr, I have been somehow satisfied with the end results; therefore, I have never had to use their refunds and guarantee policy. But generally speaking, only when you’re 100% satisfied click ‘Completed’ to finalize your order.

Fiverr Seller message

Fiverr Seller message

Fiverr For Buyers

Fiverr has made buying ‘Gigs’ a smooth and hassle-free experience for buyers. Alongside that, the platform is intuitive and easy to navigate around, it reminds me of how easy it is to buy on Amazon. Once you’ve picked a freelancer and chosen a Gig package, it may take as little as a couple of days to get your order delivered. Sounds simple enough, perhaps too easy, right?

Well, before you rush into anything, I thought it would be helpful to share from my own experience along with the 7 steps (and 1 optional) it takes for you to have a positive buying experience.

Choose a Category

Once you’re logged in, you can begin by choosing from one of Fiverr’s 10 main categories. I went ahead and selected ‘Writing & Translation’, as I knew I wanted help writing an article.

Fiverr Categories

Fiverr Categories

When you hover over one of its categories, you’ll see a long list of subcategories and a further list of subcategories to choose from. In case you know exactly what you’re looking for, you can type it directly into the search bar.

Use the Filters

To help narrow down your search, you can use Fiverr’s helpful filters to get exactly what you are looking for. You can choose from:

  • Service options
  • Seller details (which allows you to pick a top-rated seller)
  • Budget (choose your minimum and maximum budget)
  • Delivery time (there is an option for an express 24 hours).

Fiverr Filters

Fiverr Filters

One of the filters I particularly like is the ‘Online sellers’, especially if you’re in a bit of a rush, and you want a Seller to get started on your order right away, there is a good chance they might be able to.

Read Seller Reviews

Once your search has been narrowed down by the filters, you can check out the list of sellers and their ratings and reviews that have been left by previous buyers. If you are looking for an experienced and successful seller, then the number of reviews and 5-star ratings is an indication of this.

Fiverr Seller Reviews

Fiverr Seller Reviews

Gig & Packages

When you are set on your chosen seller and Gig, you can click on them to read in a little more detail about the service they offer, check out their portfolio and compare the different packages available. Most sellers offer 3 packages, which vary in their offering and come with 3 different prices. The Basic is the most affordable, the Standard and Premium offer more extensive features and come with a higher price tag.

Fiverr Compare Packages

Fiverr Compare Packages

Order & Pay

After choosing your preferred package, you’ll be taken through to the Order Details where you’ll need to add your card details, or you can pay with PayPal if you prefer. Then you select ‘Pay’ in your preferred currency.

If it’s easier, you can store and save your payment details within your Fiverr account, as this will make it easier if you plan to request future jobs or projects.

Submit Requirements

Now that your order has been processed, you’ll need to submit some requirements to your seller, so they can start working on your order. In most cases, the Seller will have a list of questions and the option to upload any files for them to work on. I found that this stage of the ordering process to be vital, the more detail and information I gave, the closer the end result meet my expectations. Once you’ve added all the information, you can select ‘Start Order’.

Approve Order

This is the most important part of the ordering process. Only once you are completely satisfied and happy with your order, should you click ‘Completed’. This crucial part of the ordering process is in place to protect you, the buyer. That will then mark the end of your Fiverr ordering journey.

A seller should never request for you to mark the order as complete if the job isn’t finished or the service promised isn’t provided, if that happens, you must reach out to Fiverr customer support.

Leave a Review

This is an optional step, but it’s important for both other buyers and sellers of course to have ratings and reviews. Plus, the more detail you leave the more helpful it is for future buyers. It’s also a good way to let know the seller that you are satisfied (or not) with their work.

Fiverr Pro Account

As a buyer, you have the option to create a Fiverr Pro Account, which you can either merge with your original Fiverr account or you can make two separate accounts. The good news is signing up for it is completely free.

Fiverr Pro Account

Fiverr Pro Account

It’s a service that will match you with Fiverr’s top-performing freelancers, help you set up projects and work with your team.

Why Choose Fiverr Pro over Fiverr Marketplace?


  1. Track all your business purchasing activity
  2. Single shared payment
  3. Save and Share your favorite freelancers
  4. Tailor made services such as Project Partner
  5. Advanced billing and payment options

As a seller on Fiverr, you will need to go through an application process to be accepted as a Fiverr Pro seller.

Fiverr For Sellers

Fiverr does allow anyone to sign up as a seller on Fiverr, there isn’t an official vetting process to be approved. Saying that, you will need to spend some time going through the sign-up process and following the steps to creating your profile, creating a gig, package offerings.

Sellers How it works

Sellers How it works

Setting Up as a Seller


  1. Create a Seller’s Account
  2. Set up your Profile
  3. Create and Publish a Gig

The Fiverr seller community is made up of thousands of freelancers, so it’s important to consider that when you first sign up. It may take some time for you to attract buyers and the importance of creating an engaging Gig description, right tags and keywords, competitive price, promoting gigs etc.

Getting Paid

As a seller working on Fiverr, you’ll be paid for each separate order you complete. So only once you’ve finished the work or project, Fiverr will release 80% of the funds, as remember each seller is charged a 20% commission for each sale.

Those funds remain under a ‘pending’ status for a 14-day clearing period in case the buyer isn’t satisfied and decides to request a refund. Once that 14-day period is up, the funds will be marked as ‘cleared’ and sellers can withdraw with PayPal, Fiverr Revenue Card or bank transfer if you’re in the US.

Fiverr allows you to withdraw revenue in the following currencies; USD (US$) Australian Dollar (A$), Canadian Dollar (C$), British Pound (£), Euro (€), Israeli Shekel (₪).

Note: Top-rated sellers are eligible to withdraw funds following a 7-day clearing period after the order is marked complete.

How Much Is Fiverr?

The good news is Fiverr is completely free to sign up to for both buyers and sellers. The price that sellers can charge for their gigs can range from as low as $5 and some go all the way up to $10,000, but thankfully most stay around the affordable end. The majority of Sellers offer 3 different priced packages which come with different variations of offerings and revisions.

Buyers & Seller Fees

As a Buyer on Fiverr, with every order you make, there will be a 5.5% service fee added to the total amount. This service fee will be added at checkout, so you’ll see it in the total before you pay. Something else to note, is that if your purchase totals less than $75, there will be an additional $2.50 ‘small order fee’ added to the total price.

As a seller on Fiverr, it charges a 20% commission on each sale that is made. However, big or small or big it is.

So in the end, Fiverr will collect a 25.5% of each order for themselves, which when you think about it, isn’t as generous as you may have initially been led to believe.

Refunds & Guarantees

Fiverr does offer refunds, depending on what stage of the ordering process you are at. As a buyer on Fiverr, if you aren’t satisfied during the design process, you’ll have the option to cancel the order and request a refund.

Fiverr will offer you a couple of options:

  • It can assist you with finding another seller to complete your project if you wish to continue.
  • You can seek out a seller for yourself
  • If you prefer to continue with requesting a refund, Fiverr will need to approve it, if accepted, it will refund the amount to your Fiverr balance within 10 days.

Note: Fiverr doesn’t automatically process refunds to your payment provider (e.g. credit card or PayPal. You’ll need to request this from Fiverr Customer Support.

In the case that you request a refund after you have clicked ‘completed’ on the final order. Fiverr will have to review your case and your reasons for cancelling the order after approval. A full or partial refund will be considered and again if approved, it will be returned to your Fiverr account, PayPal or original bank account.

Fiverr In detail

Criteria Comment

Signing up to Fiverr is free and incredibly simple, you can open your account online in a couple of minutes.

The platform has a really intuitive interface to navigate around, and its filter system makes it easy to find what you’re looking for. My only complaint is the sheer amount of information and content on the platform, sometimes feels a little overwhelming for first time users.


Fiverr offers global freelancing services covering 10 main categories which include; Graphics & Design, Programming & Tech, Digital Marketing, Video & Animation, Writing & Translation, Music & Audio, Business, Data, Photography and AI Services.

Each category offers an array of subcategories with even more niche freelancing services.


All freelancers create a ‘Gig’ that is the service they are offering to buyers. They can include all their offerings, packages, pricing, portfolio.

Buyers will choose between 1 and 3 packages. The Basic, Standard and Premium packages are all priced differently. During the working process, buyers can reach out to sellers and communicate about revisions or changes and vice versa sellers can ask questions or doubts they may have.

Cost & Fees

Fiverr charges buyers a 5.5% service fee on all orders. The Service fees are added at the time of purchase. In the case that your order is under $75, an additional $2.50 small order fee will be added.

For Sellers, Fiverr charges a 20% commission for every sale, whatever the price. In other words, for every $5 you make, Fiverr takes $1.

Payment Methods

All purchases on Fiverr can be made using the following payment methods: Credit Card, PayPal, Fiverr Credits or with existing Fiverr Balance.
Refunds & Guarantees

As a buyer on Fiverr, you must approve the final order to complete it. If you aren’t happy during the designing process, you’re entitled to request a refund. You can request a refund, or get Fiverr to find another freelancer to complete your order.

In the case that you request a refund after you’ve approved the final order. Your case will be reviewed by Fiverr and then a full or partial refund will be considered.

Reviews & Ratings

Each seller will have a star rating out of 5, along with the number of reviews it has from buyers. When you click on their profile you can read in more detail the reviews written by buyers along with the rating breakdown: Seller communication, level, Recommend to a friend and Service as described.

It’s best to do your due diligence and read ratings and reviews of potential sellers.

Quality Assurance

Fiverr does not vet its freelancers before accepting them on the platform.

Fiverr offers a big diverse range of freelancers with years of experience, including its top-rated sellers.


Fiverr is currently available in English, Spanish, French, Dutch, Portuguese, Italian and German. However, it has talented freelancers from all over the world.
Customer Support

Fiverr has a help center where you can search by category or read common questions asked by the Fiverr community. If you can’t find what you’re looking for there, you can submit a request to Fiverr’s customer support team, and they should reply within 12 – 48 hours. If you don’t get the reply you’re looking for, you can email
Overall rating

Fiverr is an ideal freelancing platform for individuals or businesses that are looking to outsource services in digital skills. It’s diverse range of categories, covers nearly every topic you could be looking for. Its range of differently priced packages means there is something for all budgets. Be mindful that its freelancers are vetted before working on Fiverr, and they will charge a service fee for both buyers and sellers. Fiverr is free to join, for buyers and sellers, so why not give it a try.

Is Fiverr Legit?

Absolutely, Fiverr is completely legit for both buyers and sellers. The platform has been around since 2010 and has built a solid reputation over the years.

Its customer support team claims to be able to help to resolve any issues you may have and should respond within 24 hours. In the case that a seller doesn’t deliver the work by the proposed day, you’re entitled to a full refund. On top of that, Fiverr has an SSL certificate to protect your billing and personal information from anyone, and a 2-Factor Authentication option to keep things safe.

Last Thoughts: Why Choose Fiverr?

Firstly, if you made it to this part of the review, I thank you as it’s a pretty long one. Hopefully, you now have a good overview of whether Fiverr makes sense for you.

So if you are an individual or a business looking to outsource a project, I will summarize below why it’s right for you:

  • Wide Selection of Digital Categories
  • Broad range of Global Freelancers
  • Competitive Prices
  • Secure Payment Methods
  • Customer Service

On the other hand, Fiverr may not offer the category or specialism you are looking for. And you may want to work with a freelancer who has been previously vetted to ensure they are experienced and trustworthy, if that’s the case, it might worth checking out Toptal or Upwork.

Fiverr Alternatives

Upwork: is a freelancing platform that focuses on building long-term relationships with freelancers and clients. It offers a wide selection of categories than Fiverr and has flexible payment options.

Toptal: focuses on providing top quality freelancers who specialize in specific topic areas like business, design and technology. Unlike Fiverr, Toptals network of freelancers are rigorously tested and vetted to ensure they are the top 3%.

99designs: is very similar to Fiverr, in terms of the categories that it offers, it’s a freelancing platform for graphic design. Each category has different budgets, but the main difference is it comes at a much higher price tag than Fiverr, starting price $250+.

Review Updates:

10/19/23 – Fiverr Introduction – Updated

10/15/23 – Fiverr Customer Reviews – Updated

10/09/23 – Fiverr Review Published

Catherine Cooke

Hey. I am Catherine and I have been working as a freelancer for many years now. In 2005, I graduated from a BA honours in Art & Design from BCU and then went onto complete a Master’s Degree in Teaching from UEL. The skills I gained from learning and teaching have led me to create Upskillwise, a place for learners like myself to find the best possible resources and courses to train and upskill themselves, either personally or professionally. If you have a question, please feel free to ask me anything or leave me a comment.